One way marketers can reach out to consumers, and understand their thought process is through what is called an empathy map. An empathy map is a four step process. The first step is through asking questions that the consumer would be thinking in their demographic. The second step is to describe the feelings that the consumer may be having. The third step is to think about what the consumer would say in their situation. The final step is to imagine what the consumer will try to do based on the other three steps. This map is so marketing teams can put themselves in their target demographics shoes. Web Analytics are also a very important way to understand consumers. They show the habits that people have online for each website. One particular form of these analytics is predictive analytics which helps marketers figure out what route consumers are on. This uses the information gathered from other analytics, and then creates different predictions of what people will do so that companies can strategize on what to do next, according to the peoples trends.
According to Statistica, 76% of the U.S. population has at least one social networking profile and by 2020 the number of worldwide users of social media is expected to reach 2.95 billion (650 million of these from China alone). Of the social media platforms, Facebook is by far the most dominant - as of the end of the second quarter of 2018 Facebook had approximately 2.23 billion active users worldwide (Statistica). Mobile devices have become the dominant platform for Facebook usage - 68% of time spent on Facebook originates from mobile devices. Other popular social media platforms for marketing include WhatsApp, WeChat, Instagram, Twitter, LinkedIn, Pinterest, and YouTube.
O que é tráfego orgânico se não a junção de cliques vindos do maior número de locais possíveis? Seja em outras mídias, outros formatos ou em buscadores, quanto mais, melhor. Mas não há porque focar todos os esforços em um único post, ou um único tipo de conteúdo. Seu público-alvo pode ser bem definido, mas ainda assim tem diversos interesses. Seguindo o exemplo do pet shop, você não deve sair do seu tema principal, mas porque não falar também de pássaros e roedores, além de gatos e cachorros? Aumente as possibilidades de cliques e, consequentemente, de clientes.